student lying on the ground watching a screen with fireplace on it in group study room

The UX argument for FAQs (Or not!)

Available in the Spring 2019 issue of Public Services Quarterly(PDF) 

Citation: Jaci Wilkinson (2019) When to Build an FAQ: A Case Study, Public Services Quarterly, 15:2, 142-150, DOI: 10.1080/15228959.2019.1584548

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s